We accept returns and exchanges within 30 days of receiving your order. If you return within this time frame, you will receive a full refund, for products in non open and non defective condition, some specific products such as perishable and sale’s products are final sale. You need to email us at Sales@vitarichy.ca or call us at (519) 824-1441, and sone one from our customers service team will be happy to assist you with refund process. Depending on payment method you will receive full refund (some condition may apply). If you paid by credit card or debit the money will transfer to your card. Shipping cost will not cover by VitaRichy.