Shipping Policy

Delivery Policy

Vitarichy.ca delivers to Canada typically within 3-10, working days. We are delighted to provide free shipping at purchase of 49.99 for Guelph area, free shipping Canada wide at purchase of 149.99 and giving 50% discount on shipping cost for order of 99.99 $ and above .If you are not present at the shipping address provided when the courier attempts to deliver your order, you package may be left at the front door. If you are unreachable for the delivery of your purchase, your order will be returned to Vita Richy, and our customer service team will contact you to plan an alternative delivery method. If you have any additional questions about our returns or shipping policies, call at (519) 824-1441.

Returns & Exchanges

We accept returns and exchanges within 30 days of receiving your order. If you return within this time frame, you will receive a full refund, for products in non open and non defective condition. some specific products such as perishable and sale’s products are final sale. Shipping cost will not cover by VitaRichy. If we send you an item, or items, as an exchange we do must receive your returned item within 30 days in unopened condition to be able to procced with refund.

Defective Merchandise Refund Policy

Defective merchandise is eligible for return within 30 days of purchase. If you receive a defective product, you may initiate a return with Vita Richy for a full refund (terms and condition may apply) . Returns more than 150$ are subject to a 20 % restocking fee. For questions regarding refunds on items purchased after 30 days, please give us a call at (519) 824-1441.